Refund policy

Last Updated: 16/02/2026

1. Nature of Digital Products

Our products are digital courses (eBooks and learning materials) that are instantly accessible after purchase. Since these are non-tangible, irrevocable digital goods, all sales are final once access has been granted, except in the specific cases outlined below.

By completing a purchase, you acknowledge and agree that you are buying a digital product and that our refund policy applies as described on this page.

2. Right to Withdraw

Under international consumer protection laws, the right to withdraw from a purchase does not apply to digital goods once the download or access has begun.

A refund may be considered only if the product was never accessible due to a technical failure on our end — meaning the access link was never delivered or the platform was completely unavailable at the time of purchase through no fault of the customer.

To request a refund under these circumstances, please contact us at info@mycraftinglab.com within 14 days of purchase, providing:

  • Full name
  • Purchase date
  • Description of the technical issue experienced

We reserve the right to verify the reported issue before approving any refund. If the issue can be resolved by providing a working access link or replacement file, we will do so in lieu of a refund.

3. 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee exclusively for the product listed at https://shop.mycraftinglab.com/ebook/, which is our "Buy 1 Get 8 Courses" offer including our complete eBook package to learn how to create and sell products with Resin.

If you are not satisfied with this specific product, you may request a refund within 7 days of purchase, regardless of whether you have downloaded or accessed it.

This guarantee does not apply to any other products sold on our website, including upsell offers.

4. Upsell Products – No Refund Policy

Products purchased as upsells (additional offers presented during or after the checkout process) are strictly non-refundable.

Upsell courses are made available at a significantly discounted price compared to their original retail value, as an exclusive limited offer for our customers. Given the heavily discounted nature of these offers and the fact that digital products are immediately accessible upon purchase, all upsell transactions are considered final.

Store Credit as an alternative: If you are dissatisfied with an upsell purchase and believe your situation warrants consideration, you may contact us at info@mycraftinglab.com to request a store credit. Store credits may be issued at our sole discretion and can be applied toward future purchases of our courses. Store credits are non-transferable and have no cash value.

Australian Customers: Notwithstanding the above, if you are located in Australia, you may be entitled to a remedy under the Australian Consumer Law (ACL) solely in the event that the product is faulty, inaccessible due to a technical failure on our end, or materially different from its description at the time of purchase. Change of mind, dissatisfaction with content, or unmet personal expectations do not constitute grounds for a refund under the ACL. Any such claims will be assessed in accordance with Section 5 of this policy.

5. Defective or Inaccessible Products

If you experience a verified technical issue preventing access to a digital product you have purchased — such as a corrupted file or a broken access link — we will:

  • Provide a replacement file or a new access link, or
  • Issue a refund if the issue cannot be resolved within a reasonable timeframe.

To report a defective product, contact us at info@mycraftinglab.com with proof of the issue. This provision applies to all products, including upsells, in the event of a verified technical defect.

6. Fraud & Abuse Policy

To prevent misuse of our refund policy, we reserve the right to:

  • Deny refund requests from users who have previously submitted excessive or repeated refund requests.
  • Investigate refund requests for potential fraud or abuse before issuing approval.
  • Refuse refunds for accounts flagged for unauthorized use, violations of our Terms of Service, or any other form of policy abuse.

7. Contact Information

For any questions regarding this Refund Policy, please contact us at: info@mycraftinglab.com