Refund policy
Last Updated: 16/07/2026
1. Nature of Digital Products
Our products are digital courses (eBooks and learning materials) that are instantly accessible after purchase. Since these are non-tangible, irrevocable digital goods, all sales are final once access has been granted, except in the specific cases outlined below.
By completing a purchase, you acknowledge and agree that you are buying a digital product and that our refund policy applies as described on this page.
2. Right to Withdraw
Under international consumer protection laws, the right to withdraw from a purchase does not apply to digital goods once the download or access has begun.
A refund may be considered only if the product was never accessible due to a technical failure on our end — meaning the access link was never delivered or the platform was completely unavailable at the time of purchase through no fault of the customer.
To request a refund under these circumstances, please contact us at info@mycraftinglab.com within 14 days of purchase, providing:
- Full name
- Purchase date
- Description of the technical issue experienced
We reserve the right to verify the reported issue before approving any refund. If the issue can be resolved by providing a working access link or replacement file, we will do so in lieu of a refund.
3. 60-Day Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee exclusively for the product listed at https://shop.mycraftinglab.com/ebook/, which is our "Buy 1 Get 8 Courses" offer including our complete eBook package to learn how to create and sell products with Resin.
This guarantee exists because we genuinely stand behind the quality of our course content. It is not an unconditional return window — it is an assurance that if the material truly does not meet your needs after giving it a fair chance, we will make it right.
How to request a refund under this guarantee:
To be considered for a refund, you must contact us at info@mycraftinglab.com within 60 days of your purchase date and provide all of the following in writing:
- Your full name and the email address used at checkout
- Your purchase date and order reference (if available)
- A detailed explanation of what specifically did not meet your expectations, including which parts of the course you engaged with and why they were not useful to you
Refund requests that lack sufficient detail or that do not demonstrate a genuine engagement with the course content will not be considered. Vague or generic reasons such as "it wasn't for me" or "I changed my mind" do not qualify under this guarantee.
Review process:
All refund requests are manually reviewed by our team. We reserve the right to ask follow-up questions to better understand your experience before making a decision. Submitting a request does not guarantee approval — each case is evaluated individually based on the information provided.
We reserve the right to deny a refund if:
- The reason provided is inconsistent with the nature of the product or does not reflect a genuine experience with the course content.
- The request lacks the required detail outlined above.
- There are signs of fraudulent activity, such as repeated refund requests across multiple accounts, chargebacks filed simultaneously, or other patterns suggesting abuse of this guarantee.
This guarantee does not apply to any other products sold on our website, including additional offers.
4. Additional Offer Products – No Refund Policy
Products purchased as additional offers (additional offers presented during or after the checkout process) are strictly non-refundable.
These courses are made available at a significantly discounted price compared to their original retail value, as an exclusive limited offer for our customers. Given the heavily discounted nature of these offers and the fact that digital products are immediately accessible upon purchase, all such transactions are considered final.
Store Credit as an alternative: If you are dissatisfied with an additional offer purchase and believe your situation warrants consideration, you may contact us at info@mycraftinglab.com to request a store credit. Store credits may be issued at our sole discretion and can be applied toward future purchases of our courses. Store credits are non-transferable and have no cash value.
Australian Customers: Notwithstanding the above, if you are located in Australia, you may be entitled to a remedy under the Australian Consumer Law (ACL) solely in the event that the product is faulty, inaccessible due to a technical failure on our end, or materially different from its description at the time of purchase. Change of mind, dissatisfaction with content, or unmet personal expectations do not constitute grounds for a refund under the ACL. Any such claims will be assessed in accordance with Section 5 of this policy.
5. Defective or Inaccessible Products
If you experience a verified technical issue preventing access to a digital product you have purchased — such as a corrupted file or a broken access link — we will:
- Provide a replacement file or a new access link, or
- Issue a refund if the issue cannot be resolved within a reasonable timeframe.
To report a defective product, contact us at info@mycraftinglab.com with proof of the issue. This provision applies to all products, including additional offers, in the event of a verified technical defect.
6. Fraud & Abuse Policy
To prevent misuse of our refund policy, we reserve the right to:
- Deny refund requests from users who have previously submitted excessive or repeated refund requests.
- Investigate refund requests for potential fraud or abuse before issuing approval.
- Refuse refunds for accounts flagged for unauthorized use, violations of our Terms of Service, or any other form of policy abuse.
7. Chargeback Policy
We understand that disputes can arise, and we are fully committed to resolving any concern you may have regarding your purchase. However, initiating a chargeback or payment dispute without first contacting us directly is a misuse of the dispute resolution process and a violation of this policy.
Before filing a chargeback, please contact us.
If you are unhappy with your purchase for any reason, we ask that you reach out to us at info@mycraftinglab.com before contacting your bank, credit card provider, or payment platform. Our support team will review your case and work with you to find a fair resolution — whether that is troubleshooting access issues, clarifying course content, issuing a store credit, or processing an eligible refund in accordance with the terms outlined on this page.
What constitutes an unauthorized chargeback:
A chargeback is considered unauthorized when it is filed:
- Without prior contact with our support team at info@mycraftinglab.com.
- For a product that was successfully delivered and accessible at the time of purchase.
- For reasons that fall outside the refund eligibility criteria stated in this policy (e.g., change of mind, dissatisfaction with content, or personal circumstances unrelated to product quality).
- In conjunction with continued access to or use of the course materials.
- As a deliberate attempt to obtain both a refund and retain access to the product.
Consequences of an unauthorized chargeback:
If a chargeback is filed without prior contact or in bad faith, we reserve the right to take the following actions, effective immediately upon notification of the dispute:
- Revoke access to all course materials, bonuses, and digital content associated with the account.
- Permanently ban the account from making future purchases on our platform.
- Submit a formal dispute to the relevant payment provider, including evidence of purchase, product delivery, access logs, and any prior communications.
- Report the incident to fraud prevention networks and databases used by payment processors, which may affect the customer's ability to make purchases elsewhere.
We maintain detailed records of all purchases, access activity, and communications, and we actively contest chargebacks that we believe are filed in bad faith. Customers who attempt to abuse the chargeback system will be treated as having forfeited any goodwill consideration, including store credit offers.
Legitimate disputes:
We recognize that in rare cases a chargeback may be the only recourse available — for example, in the event of unauthorized use of a payment method. If you believe your payment information was used without your consent, please contact us immediately at info@mycraftinglab.com so we can investigate and assist you directly.
8. Access Revocation Upon Refund
Once a refund has been issued for any product, access to the corresponding course materials will be immediately and permanently revoked. This includes any downloads, bonus materials, or additional content included with the purchase.
By requesting a refund, you agree that you will no longer access, use, or retain any course materials associated with the refunded purchase. Continued use of course materials following a refund is considered unauthorized and may be subject to further action.
9. Governing Law
This Refund Policy is governed by the laws applicable to the jurisdiction in which My Crafting Lab operates. By purchasing from our website, you agree that any dispute arising from this policy will be handled in accordance with those laws, regardless of your country of residence.
10. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. The version of this policy in effect at the time of your purchase will apply to that transaction. We encourage you to review this page periodically.
11. Contact Information
For any questions regarding this Refund Policy, please contact us at: info@mycraftinglab.com